Refund and Returns Policy

Contents

Am I entitled to a refund if I change my mind?
What if my wines are faulty?
What if I don’t like the wines?

Effective date: 01/3/23 (Version 1.0)

Am I entitled to a refund if I change my mind?

You may cancel your order and/or return your goods within 7 working days of submitting your order. Returns are sent at your own expense and risk. We will gladly refund the full cost of the returned item(s), including the original delivery charge – refunds will be made within 7 days of receipt of items. Please contact us first by email ([email protected]) and quote the order details. Refunds will only be given for items returned that are in saleable condition.

What if my wines are faulty?

We send your wines with extra outer protection to reach you in ideal condition, but we aren’t perfect. If your Bobo box(es) arrives and the wine or the packaging is faulty, please email us at [email protected]. We will either organise a refund or a replacement within 7 days.

What if I don’t like the wines?

We take pride in finding the best organic wines in France, but we realise certain wines aren’t for everyone. We offer a full money back guarantee on all our wines provided 80% of the wine remains in the box. Just email [email protected] and we will organise a collection. Once we have confirmation that the wines have been collected we shall reimburse the price of the wine with original delivery costs within 7 days.